Gian Sagar Herbo Pharma (“we” or “us”) operates the website (https://giansagarherbopharma.com) (“Website”). By placing an order through this Website, you agree to the following terms and conditions. These terms are designed to ensure both parties are aware of and agree on the terms of service to mutually protect your interests.
1. General Terms
- All orders are subject to stock availability. We strive to maintain accurate stock levels on our Website; however, discrepancies may occasionally occur. If an item is out of stock, we will fulfill the available products and contact you regarding whether you would prefer to wait for restocking or receive a refund for the out-of-stock item.
2. Shipping Costs
- Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in your order. The shipping cost will be added to your total order and will be collected at the time of purchase.
- This shipping cost will be the final price for the delivery of your order.
3. Returns
We are committed to ensuring your satisfaction with every purchase. If for any reason you are not happy with your order, we will gladly accept the return of unused products within 14 days of receipt.
4. Delivery Terms
4.1 Domestic Shipments
- Domestic orders typically take 2-7 business days for delivery, depending on your location.
4.2 International Shipments
- International orders generally take 4-22 days for delivery. Delivery times vary depending on the courier selected. A more accurate estimate will be provided during checkout.
4.3 Dispatch Time
- Orders are typically dispatched within 2 business days after payment confirmation.
- Our warehouse operates Monday through Friday, during business hours, excluding national holidays. We take steps to minimize shipment delays during holidays.
4.4 Change of Delivery Address
- Delivery address changes can be made anytime before the order is dispatched.
4.5 P.O. Box Shipping
- We ship to P.O. Box addresses via postal services only. Courier services are unavailable for P.O. Box deliveries.
4.6 Military Address Shipping
- We can ship to military addresses using USPS but cannot offer courier services for these locations.
4.7 Out of Stock Items
- If an item is out of stock, we will ship the available items immediately and dispatch the backordered items once they are back in stock.
4.8 Delivery Time Exceeded
- If your delivery exceeds the expected time, please contact us for an investigation into the delay.
5. Tracking Notifications
- Once your order is dispatched, you will receive a tracking link to track your shipment and stay updated on its status.
6. Damaged Parcels in Transit
- If your parcel is damaged during transit, please reject the parcel if possible. Contact our customer service immediately for assistance.
- If the parcel is delivered without your presence, please contact us as soon as possible for further instructions.
7. Duties & Taxes
7.1 Sales Tax
- Sales tax is already included in the displayed price of goods on our Website.
7.2 Import Duties & Taxes
- For international orders, import duties and taxes may apply upon arrival in the destination country. These costs vary by country, so please ensure you are aware of them before placing your order.
- If you refuse to pay duties and taxes, the goods will be returned to Gian Sagar Herbo Pharma at the customer’s expense. You will be refunded the value of the goods minus return shipping costs. Please note, the original shipping cost will not be refunded.
8. Cancellations
- If you change your mind before your order has been dispatched, we can cancel your order at no cost. Once an order has been dispatched, please refer to our return and refund policies.
9. Insurance
- Parcels are insured for loss and damage up to the value stated by the courier.
10. Customer Service
